IT Service Management and Operations


RPCM consultants have many years experience managing and improving IT Operations and Services. RPCM can help you with sustainable service excellence, delivery model efficiencies and the implementation of Best Practice IT Process and Frameworks.


RPCM has consultants that are accredited in the disciplines of IT Service Management which includes ITIL certified and BCS CITP professionals


RPCM offers IT Services consultancy in many areas, including:


  • Best Practice Service Management principles defined within the IT Infrastructure Library (ITIL) and COBIT
  • Service Management strategy development and implementation
  • Developing the IT skills of your in-house support team
  • Provision of Coaching and Mentoring programmes for your in house service and support managers
  • Service Improvement - identifying and managing improvement actions
  • Realising efficiencies in service delivery models using proven methodologies (i.e. Six Sigma, ATS)
  • IT Project and Programme Management
  • ICT Infrastructure Management - ITIL Best Practice
  • Process implementation and improvement
  • Service quality measurement and driving improvement
  • Third Party selection, contract negotiation, review and management
  • Driving sustainable improvement in value from your Service Suppliers